Welcome


Welcome to my blog for all things related to business quality (processes, systems and ways of working), products and product quality, manufacturing and operations management.

This blog is a mixture of real-world experience, ideas, comments and observations that I hope you'll find interesting.

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June 2009
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ISO 9001 myths dispelled

Mention that you implement quality systems, or ISO 9001, to most people and their eyes glaze over and they start edging nervously away from you. Everybody knows that ISO 9001 is a boring, necessary evil for some big companies but is simply bureaucracy gone mad; right? Wrong! The real reason for having a quality system [...]

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Mouse tricks

I find that the mouse, not the keyboard, is my main interface with computers these days. I seem to type less and click more! I’m a big fan of Logitech mice – the ones with extra buttons that you can program to perform different functions – and for several years I have always used the [...]

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Be sceptical about product lifetime claims

My house is 35 years old, and the water main and supply to the building was plumbed in a new plastic wonder-material. ‘It will last as long as the house is standing’ they said. I do hope they are wrong! I have now had six holes in the garden in the last 15 years, where [...]

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National Electronics Day?

So National Electronics Week (Earl’s Court, London) has come and gone. I had planned to go for all three days but in the end I was only there for three hours as I couldn’t justify staying longer. The show consisted of an island of stands in the middle of Earls Court Hall 2. There was a [...]

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Taking the HASSle out of reliability

In a recent blog I explained how Highly Accelerated Life Testing can improve a product’s design and make it inherently more reliable. This time I’d like to look at it’s production-line partner, Highly Accelerated Stress Screening or ‘HASS’ (also invented by Gregg Hobbs) which improves reliability by eliminating manufacturing defects. As with HALT, HASS works [...]

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HALT that concrete mixer!

A few years ago I was working with a company that was developing a new, portable, ruggedised test instrument. The CEO was ex-Ericsson and was very keen to apply the sort of portable equipment tests that Ericsson did. So we bought a concrete mixer. We replaced the internal metal ‘stirrers’ with softer wooden baffles, then [...]

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