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Welcome to my blog for all things related to business quality (processes, systems and ways of working), products and product quality, manufacturing and operations management.

This blog is a mixture of real-world experience, ideas, comments and observations that I hope you'll find interesting.

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July 2009
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My top ten fixes for ‘the loose screw problem’

My favourite interview question for manufacturing and design engineers goes like this: “If your customer complains there are loose screws rattling round in the bottom of the equipment you have just delivered, what are you going to do to make sure it doesn’t happen again?” After they have answered, I say “suppose you do all [...]

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