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Compared with many quality management techniques, Statistical Process Control is self-evident. It’s all about controlling processes. Using statistics. ”Simples!” as the meerkat in the advert says… Well, no, statistics are rarely that simple. Underpinning SPC’s apparent straightforwardness is mathematical detail that can be quite difficult to get your head around. SPC is one of the key [...]         I could get very fed up with big corporations messing up my equipment. It happens with my computers, and it happens with my Sky box. Every few weeks things start happening that shouldn’t, or things stop happening that should. Here’s a Sky example; a couple of over-the-air software updates ago my Sky box’s on/off switch [...] Here’s a terrific little piece from the BBC about consumer rights and how to get redress for poor quality goods and services: http://news.bbc.co.uk/1/hi/magazine/8253915.stm I have been asked about this several times in the last couple of weeks, so here is my very high-level view of Six Sigma: Six Sigma is a business management strategy, developed by Motorola in the mid 1980s, that aims to improve quality by identifying and removing the causes of errors and variability in manufacturing [...] Total Quality Management is a buzz-phrase that, at the same time, means nothing and means everything about quality management. Unlike ISO 9001 it isn’t a standard – you can’t comply with it – and unlike Kaizen it isn’t a specific technique that you can adopt. Nor is it a tool or a process or a [...] |
Welcome to my blog, which I hope you'll find to be an interesting mixture of real-world experience, ideas, comments and observations.
Tom Gaskell
I've worked in industry as a consultant, manager and quality trouble-shooter for most of my career.
After spending 14 years in a multi-national consulting organisation and 10 years working in telecomms design and manufacturing start-ups, I set up the Cambridge (UK)-based quality, manufacturing and business consultancy Primilis (http://www.primilis.com) in 2006. |
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