Daily Archives: 14 September 2009

Consumer rights

Here’s a terrific little piece from the BBC about consumer rights and how to get redress for poor quality goods and services: http://news.bbc.co.uk/1/hi/magazine/8253915.stm

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Posted in Main Page, Miscellaneous, Other, Product quality & reliability | Leave a comment

A ‘helicopter view’ of Six Sigma

I have been asked about this several times in the last couple of weeks, so here is my very high-level view of Six Sigma: Six Sigma is a business management strategy, developed by Motorola in the mid 1980s, that aims … Continue reading

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Posted in Business quality & processes, Management, Product quality & reliability | 2 Comments