Welcome


Welcome to my blog for all things related to business quality (processes, systems and ways of working), products and product quality, manufacturing and operations management.

This blog is a mixture of real-world experience, ideas, comments and observations that I hope you'll find interesting.

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November 2009
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The hard disk is dead!

Hard disks are surprisingly reliable. If you think about the technology – the head floats on a cushion of air thinner than a speck of dust, or even a fingerprint – it’s remarkable they work at all. And they keep working for ages… but not for ever. As with all man-made things, especially ones that [...]

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Exhibitionist!

My consultancy Primilis has exhibited at a trade show! We were at TechnologyWorld09 in Coventry on 23rd and 24th November. We have attended many shows but this is the first time we had a stand of our own. It was quite a challenge to get the stand design completed, the slide show finished, and the [...]

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Why, oh why, oh why…

If your children keep asking “why?” over and over again it can become irritating quite quickly, often resulting in “because I say so!”. You may be surprised to learn that, in the grown-up world, asking “why?” several times in succession is actually a valid technique for Root Cause Analysis, in other words, looking at a [...]

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How does ‘8D’ problem-solving work?

A few people have asked me recently about ‘8D’, and I mentioned it in a previous blog without really explaining what I was on about, so I thought it was time to elaborate. 8D looks a bit like one of those smiley emoticons used in text messages, but it’s actually a structured, team-based approach to [...]

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