Welcome to my blog for all things related to business quality (processes, systems and ways of working), products and product quality, manufacturing and operations management.

This blog is a mixture of real-world experience, ideas, comments and observations that I hope you'll find interesting.




My consultancy Primilis has exhibited at a trade show! We were at TechnologyWorld09 in Coventry on 23rd and 24th November.


We have attended many shows but this is the first time we had a stand of our own. It was quite a challenge to get the stand design completed, the slide show finished, and the marketing leaflets ready in time, as it was a last-minute decision based on some recent findings by associates of ours.

I’m pleased to say that the part of Government that ran the show – UK Trade & Investment (UKTI) – was absolutely superb in helping us to make all the arrangements; nothing was too much trouble for them.

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