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Welcome to my blog for all things related to business quality (processes, systems and ways of working), products and product quality, manufacturing and operations management.

This blog is a mixture of real-world experience, ideas, comments and observations that I hope you'll find interesting.

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March 2010
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Is the Hawthorne Effect really just Heisenberg’s Uncertainty Principle for the common man?

The Hawthorne Effect was first described by psychology researcher Henry Landsberger in the fifties when he analysed work done decades earlier at Western Electric’s Hawthorn Works near Chicago. Western Electric ran a study to see if its workers would become more productive if the light levels were raised. This did indeed happen, there was a […]

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