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Welcome to my blog for all things related to business quality (processes, systems and ways of working), products and product quality, manufacturing and operations management.

This blog is a mixture of real-world experience, ideas, comments and observations that I hope you'll find interesting.

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The secrets of Poka Yoke

Poka Yoke (“poh-ka yoh-kay”), translated as mistake-proofing, was developed by Toyota manufacturing engineer Shigeo Shingo in the 1960s. (Its original name, ‘fool-proofing’ was changed because some people were offended by its implications.) It’s another preventive technique that I recently promised to explain in more detail. Poka Yoke is a simple but effective approach to reducing […]

In praise of Design Reviews

I worked in one of the large Cambridge-based technology consultancies for many years and was privileged to have clients from small, inexperienced start-ups to large, established mature enterprises. Sometimes we developed products from scratch but sometimes we were brought in late in the day to sort out a client’s project that had gone wrong. One […]

More ‘Snickers’ than Marathon…

Windsurfing4CancerResearch, Grafham Water 2 May 2010 Gosh that was hard… After a month of lovely warm, dry weather, the day of the Sunrise Sunset event dawned with the thermometer well under 10 degrees C, heavy rain and blustery winds. Lovely! Although only 15 of us were participating at Grafham, there were over 200 windsurfers across […]