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Welcome to my blog for all things related to business quality (processes, systems and ways of working), products and product quality, manufacturing and operations management.

This blog is a mixture of real-world experience, ideas, comments and observations that I hope you'll find interesting.

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How to manage risk

Another preventive technique I recently promised to blog about was risk review and analysis. This is an approach used to reduce or manage risk; we aren’t necessarily trying to achieve zero risk (if there’s no risk at all you often get little benefit) although in areas such as safety or security a zero-tolerance approach to […]