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Welcome to my blog for all things related to business quality (processes, systems and ways of working), products and product quality, manufacturing and operations management.

This blog is a mixture of real-world experience, ideas, comments and observations that I hope you'll find interesting.

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July 2010
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Control your cosmetics – “because you’re worth it”!

No, I’m not talking about lipstick and blusher despite the tongue-in-cheek introduction. Cosmetic Inspection refers to the quality of the surfaces of products or equipment, especially those surfaces that are visible to the customer. Nothing is perfect; no material is entirely defect-free (especially if you look hard enough), so what scratches or blemishes or discolouration […]

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