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Welcome to my blog for all things related to business quality (processes, systems and ways of working), products and product quality, manufacturing and operations management.

This blog is a mixture of real-world experience, ideas, comments and observations that I hope you'll find interesting.

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The winds of change…

In a recent blog I wrote about Deviations and Concessions, temporary changes that allow you – when necessary and under control – to not do things the way you normally do them. But what happens when the change is permanent; how do you manage change? This is a well-established part of quality management and you […]

Being devious about Deviations

If quality is doing “exactly what it says on the tin” (courtesy of Ronseal), what happens if you really don’t want to? What happens if you knowingly choose to do something else? Presumably that isn’t allowed? Well, yes it is. Quality management shouldn’t be a straightjacket. Of course, if you’re dealing with safety-critical applications or […]