Welcome


Welcome to my blog for all things related to business quality (processes, systems and ways of working), products and product quality, manufacturing and operations management.

This blog is a mixture of real-world experience, ideas, comments and observations that I hope you'll find interesting.

Pages

September 2017
M T W T F S S
« Feb    
 123
45678910
11121314151617
18192021222324
252627282930  

ISO 9001:2015 – what does it mean for you?

The latest version of the international standard for Quality Management Systems, ISO 9001:2015 was published in September 2015. There will be a transition period until September 2018 for organisations that are certified to ISO 9001:2008 to upgrade to the new version. For a summary of what is different about the new standard and what will […]

Share

ISO 9001:2015 – what has changed?

The latest version of the international standard for Quality Management Systems, ISO 9001:2015 was published in September 2015. There will be a transition period until September 2018 for organisations that are certified to ISO 9001:2008 to upgrade to the new version. WHAT HAS CHANGED? What is different about the new standard and what will have […]

Share

Primilis and CogniDox announce a Graphical QMS

Our Press Release from 5 March 2013: Primilis and Cognidox have announced the development and general availability of a new Graphical Quality Management System (G-QMS) to aid companies looking to achieve Quality certification. The collaboration has been documented as a case study available for free download from both the CogniDox and Primilis websites. One of […]

Share

Crosby’s Quality Management Maturity Grid

Of all the quality ‘gurus’ I find the late Philip Crosby one of the most readable. In his book ‘Quality is Free’ (Mentor 1980, ISBN 978-0451625854), which I can thoroughly recommend, he advocates the use of a simple tool to show where you are in the quality management spectrum; he calls it the Quality Management […]

Share

The winds of change…

In a recent blog I wrote about Deviations and Concessions, temporary changes that allow you – when necessary and under control – to not do things the way you normally do them. But what happens when the change is permanent; how do you manage change? This is a well-established part of quality management and you […]

Share

Being devious about Deviations

If quality is doing “exactly what it says on the tin” (courtesy of Ronseal), what happens if you really don’t want to? What happens if you knowingly choose to do something else? Presumably that isn’t allowed? Well, yes it is. Quality management shouldn’t be a straightjacket. Of course, if you’re dealing with safety-critical applications or […]

Share

Control your cosmetics – “because you’re worth it”!

No, I’m not talking about lipstick and blusher despite the tongue-in-cheek introduction. Cosmetic Inspection refers to the quality of the surfaces of products or equipment, especially those surfaces that are visible to the customer. Nothing is perfect; no material is entirely defect-free (especially if you look hard enough), so what scratches or blemishes or discolouration […]

Share

Assess yourself

No, it isn’t a Madonna song or anything written by New Order for the England football team! In order to go somewhere that you want to be you need to know where you are now, otherwise how do you know in which direction to travel? A key element of many Quality Management Systems – for […]

Share

How to manage risk

Another preventive technique I recently promised to blog about was risk review and analysis. This is an approach used to reduce or manage risk; we aren’t necessarily trying to achieve zero risk (if there’s no risk at all you often get little benefit) although in areas such as safety or security a zero-tolerance approach to […]

Share

The secrets of Poka Yoke

Poka Yoke (“poh-ka yoh-kay”), translated as mistake-proofing, was developed by Toyota manufacturing engineer Shigeo Shingo in the 1960s. (Its original name, ‘fool-proofing’ was changed because some people were offended by its implications.) It’s another preventive technique that I recently promised to explain in more detail. Poka Yoke is a simple but effective approach to reducing […]

Share