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Welcome to my blog for all things related to business quality (processes, systems and ways of working), products and product quality, manufacturing and operations management.

This blog is a mixture of real-world experience, ideas, comments and observations that I hope you'll find interesting.

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July 2017
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ISO 9001:2015 – what does it mean for you?

The latest version of the international standard for Quality Management Systems, ISO 9001:2015 was published in September 2015. There will be a transition period until September 2018 for organisations that are certified to ISO 9001:2008 to upgrade to the new version. For a summary of what is different about the new standard and what will […]

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ISO 9001:2015 – what has changed?

The latest version of the international standard for Quality Management Systems, ISO 9001:2015 was published in September 2015. There will be a transition period until September 2018 for organisations that are certified to ISO 9001:2008 to upgrade to the new version. WHAT HAS CHANGED? What is different about the new standard and what will have […]

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A reliable microwave oven

My microwave oven is falling to pieces. It still works, but all the plastic trim round the door has become brittle and bits are falling off every time we open it. So all praise to Sharp for their ‘Carousel II’, circa 1986 – yes, it’s nearly 24 years old (it’s even coloured beige and brown, […]

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Primilis and CogniDox announce a Graphical QMS

Our Press Release from 5 March 2013: Primilis and Cognidox have announced the development and general availability of a new Graphical Quality Management System (G-QMS) to aid companies looking to achieve Quality certification. The collaboration has been documented as a case study available for free download from both the CogniDox and Primilis websites. One of […]

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Crosby’s Quality Management Maturity Grid

Of all the quality ‘gurus’ I find the late Philip Crosby one of the most readable. In his book ‘Quality is Free’ (Mentor 1980, ISBN 978-0451625854), which I can thoroughly recommend, he advocates the use of a simple tool to show where you are in the quality management spectrum; he calls it the Quality Management […]

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Eddie Mair rattles my speakers

Intermittent problems are a real pain. They never show themselves when you are in a position to do anything about it. I have been disappointed by the Bose sound system in my Mazda; it under-uses its sub-woofer, fails to automatically adjust to changes in ambient noise (one of its key selling points) and, for several […]

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How to get 5.1 audio on Sky HD – updated

UPDATED – SEE BELOW! I have just installed a Sky HD system for a colleague and hit a really annoying problem. The Sky HD box puts out stereo digital audio onto its HDMI connector, and provides 5.1 (surround sound) digital audio on separate connectors. This is fine if you are just feeding a TV, but […]

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The winds of change…

In a recent blog I wrote about Deviations and Concessions, temporary changes that allow you – when necessary and under control – to not do things the way you normally do them. But what happens when the change is permanent; how do you manage change? This is a well-established part of quality management and you […]

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Being devious about Deviations

If quality is doing “exactly what it says on the tin” (courtesy of Ronseal), what happens if you really don’t want to? What happens if you knowingly choose to do something else? Presumably that isn’t allowed? Well, yes it is. Quality management shouldn’t be a straightjacket. Of course, if you’re dealing with safety-critical applications or […]

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Wireless technology recruitment in Cambridge

It’s great to see a real home-grown high-tech success story in the UK. Cambridge Broadband Networks, a company I know well, is just such a success. They’ve recently celebrated their tenth anniversary and are growing very quickly at the moment, in fact they are one of the top 50 technology hardware and equipment sector companies […]

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