Welcome to my blog for all things related to business quality (processes, systems and ways of working), products and product quality, manufacturing and operations management.

This blog is a mixture of real-world experience, ideas, comments and observations that I hope you'll find interesting.



Eddie Mair rattles my speakers

Intermittent problems are a real pain. They never show themselves when you are in a position to do anything about it. I have been disappointed by the Bose sound system in my Mazda; it under-uses its sub-woofer, fails to automatically adjust to changes in ambient noise (one of its key selling points) and, for several […]

How to get 5.1 audio on Sky HD – updated

UPDATED – SEE BELOW! I have just installed a Sky HD system for a colleague and hit a really annoying problem. The Sky HD box puts out stereo digital audio onto its HDMI connector, and provides 5.1 (surround sound) digital audio on separate connectors. This is fine if you are just feeding a TV, but […]

Wireless technology recruitment in Cambridge

It’s great to see a real home-grown high-tech success story in the UK. Cambridge Broadband Networks, a company I know well, is just such a success. They’ve recently celebrated their tenth anniversary and are growing very quickly at the moment, in fact they are one of the top 50 technology hardware and equipment sector companies […]

More ‘Snickers’ than Marathon…

Windsurfing4CancerResearch, Grafham Water 2 May 2010 Gosh that was hard… After a month of lovely warm, dry weather, the day of the Sunrise Sunset event dawned with the thermometer well under 10 degrees C, heavy rain and blustery winds. Lovely! Although only 15 of us were participating at Grafham, there were over 200 windsurfers across […]

Windsurfing 4 Cancer Research

It seemed like a good idea to contribute to the 2010  Windsurfing 4 Cancer Research event, having lost both an uncle and a friend to the disease recently and with a member of the family currently undergoing treatment. And yes it will be cold and knackering but it wouldn’t mean as much if it was […]

Windows Live Writer

Until now I’ve been using the WordPress user interface. It’s a little clunky but you get used to it. However, today I was introduced to the joys of Microsoft Live Writer by the IT Manager at one of my clients and this is my first go at using it. And, I have to say, it’s […]

My New Year’s Resolution – give up on Amazon Marketplace

HAPPY NEW YEAR! I hope 2010 brings you peace, happiness and success. I’m not big on resolutions, but one that I am going to make is about dear Amazon and its third party retailing arm, Amazon Marketplace. My recent experience corroborates past experience; between 1 in 2 and 1 in 3 fail to arrive, or […]

The quality of supermarket check-outs

Don’t you just hate the new self-service checkouts? The ones that “save you time” but actually take a lot longer than the normal ones and save the supermarket shed-loads of money at your expense. Sainsbury’s, Tesco and B&Q seem to be the worst offenders in my part of the world. Why they believe that it […]

The hard disk is dead!

Hard disks are surprisingly reliable. If you think about the technology – the head floats on a cushion of air thinner than a speck of dust, or even a fingerprint – it’s remarkable they work at all. And they keep working for ages… but not for ever. As with all man-made things, especially ones that […]


My consultancy Primilis has exhibited at a trade show! We were at TechnologyWorld09 in Coventry on 23rd and 24th November. We have attended many shows but this is the first time we had a stand of our own. It was quite a challenge to get the stand design completed, the slide show finished, and the […]