Welcome to my blog for all things related to business quality (processes, systems and ways of working), products and product quality, manufacturing and operations management.

This blog is a mixture of real-world experience, ideas, comments and observations that I hope you'll find interesting.



How to get 5.1 audio on Sky HD – updated

UPDATED – SEE BELOW! I have just installed a Sky HD system for a colleague and hit a really annoying problem. The Sky HD box puts out stereo digital audio onto its HDMI connector, and provides 5.1 (surround sound) digital audio on separate connectors. This is fine if you are just feeding a TV, but […]

More ‘Snickers’ than Marathon…

Windsurfing4CancerResearch, Grafham Water 2 May 2010 Gosh that was hard… After a month of lovely warm, dry weather, the day of the Sunrise Sunset event dawned with the thermometer well under 10 degrees C, heavy rain and blustery winds. Lovely! Although only 15 of us were participating at Grafham, there were over 200 windsurfers across […]

Windsurfing 4 Cancer Research

It seemed like a good idea to contribute to the 2010  Windsurfing 4 Cancer Research event, having lost both an uncle and a friend to the disease recently and with a member of the family currently undergoing treatment. And yes it will be cold and knackering but it wouldn’t mean as much if it was […]

Is the Hawthorne Effect really just Heisenberg’s Uncertainty Principle for the common man?

The Hawthorne Effect was first described by psychology researcher Henry Landsberger in the fifties when he analysed work done decades earlier at Western Electric’s Hawthorn Works near Chicago. Western Electric ran a study to see if its workers would become more productive if the light levels were raised. This did indeed happen, there was a […]

My New Year’s Resolution – give up on Amazon Marketplace

HAPPY NEW YEAR! I hope 2010 brings you peace, happiness and success. I’m not big on resolutions, but one that I am going to make is about dear Amazon and its third party retailing arm, Amazon Marketplace. My recent experience corroborates past experience; between 1 in 2 and 1 in 3 fail to arrive, or […]


My consultancy Primilis has exhibited at a trade show! We were at TechnologyWorld09 in Coventry on 23rd and 24th November. We have attended many shows but this is the first time we had a stand of our own. It was quite a challenge to get the stand design completed, the slide show finished, and the […]

Consumer rights

Here’s a terrific little piece from the BBC about consumer rights and how to get redress for poor quality goods and services: http://news.bbc.co.uk/1/hi/magazine/8253915.stm

Quality and Product Insights word cloud

For a bit of fun – we seem to be into the summer holiday ‘silly season’ after all – I put the main page of this blog into the ‘Wordle’** engine; here’s the result: **Wordle generates “word clouds” from text; greater prominence is given to words that appear more frequently. Thanks to the always-interesting Nick […]

Whatever happened to WEEE?

About me

I started as an electronics design engineer, but 14 years in a big technology consulting organisation and 10 years working in telecomms design and manufacturing start-ups enabled me to focus on manufacturing operations and quality of new products, in other words on quality and product implementation in the broadest sense. And I've worked with some excellent people […]