Welcome to my blog for all things related to business quality (processes, systems and ways of working), products and product quality, manufacturing and operations management.

This blog is a mixture of real-world experience, ideas, comments and observations that I hope you'll find interesting.



BBC News has changed on this blogsite

If you were expecting to see the pretty scrolling BBC news headlines box over on the right hand side of this site then I’m sorry, but I have taken it down. It was a facility provided by WidgetBox and had started showing adverts that you had to get rid of with a mouse click. Now, […]

Do it once and do it properly

A month ago I told the story of the water pipes and my front garden http://www.qualityandproducts.com/2009/06/23/be-sceptical-about-product-lifetime-claims/. I explained that, rather than replace the whole faulty pipe, my water company insisted on fixing only the specific bit that had burst, thereby condemning themselves to an eternity of replacing the pipe 50mm at a time. Eventually my […]